SyncBackSE V5 (commercial) :: RE: Log files are not generated in the proper format

Author: Dave Wilkins
Posted: Thu May 26, 2011 10:10 am (GMT 0)

Hi

I can't reproduce that, but I did notice that it is possible to create an anomaly - if you were previously using HTML, set it to use TXT, and also set it to Append, but do not let it delete all previous logs, the new logs are never created (because it's trying to append a TXT log to a previous HTML log) - and you'll get the last log that was created using HTML always displayed (however you trigger the profile - new logs simply aren't created). And if even you do accept 'delete all previous' you never get a log again anyway, because there's nothing to Append to. The trick is to unset (or don't set) Append, let it create at least one TXT log, then go back in and set it to Append. Now there is a previous log and it is in TXT format, the Appending can/will work

But assuming you don't run into that scenario, I can't replicate your issue. If I set it to simply switch to TXT, and say 'no' to 'delete all logs?'(and don't select Append), then run it manually and also on a schedule, both logs are TXT.

Double-check you are not mistakenly picking the wrong log (an old HTML one). If not, suggest set Output Debug Info, let it run again on a Schedule, then generate and forward a Support Zip, which will contain all extant logs (assuming not set to Append, otherwise the most-recent only), copy profile, copy global settings and some system info (OS, free RAM, etc)

Signup details

http://www.2brightsparks.com/help/index.php?action=user

There's an article that explains the support ticket sign-up process at:

http://www.2brightsparks.com/help/index.php?action=kb&article=15

Please note that the forum and the ticket area are separate systems and currently require separate registration for each system

Generating & Sending Debug Information

http://www.2brightsparks.com/help/index.php?action=kb&article=144

http://www.2brightsparks.com/help/index.php?action=kb&article=143
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